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Rakeback in Poker

What Will I Learn?

Earn Massive Poker Rakeback

When you’re new to poker, you’re generally more concerned about having fun. It makes sense to be avoiding things like rakeback as they might seem too complex. But, as you gain more experience, you may realize the value of good rakeback offers and promotions. They can help you maximize your profits from poker. Did you know that online poker rakeback allows you to earn some real money even in you happen to lose during the game?

In this guide, you’ll learn everything you need to know about rakeback in poker and how to use it to your advantage. First, let’s take a look at exactly how much rakeback you could be earning:

Rake explained

To understand how the rakeback works, you’ll need to first learn about the rake. To earn revenue and make a profit, online poker rooms charge fees from the game. These fees are commonly known as the rake.

In a cash game, an online poker site takes a certain portion of the pot after the hand is complete. Poker rooms have different ways of doing this, but you’ll mostly find operators retrieving the rake only after the flop. If you raise pre-flop and other players fold, then no rake is taken by the house. Cash tables usually have pot rakes ranging from 5% to 10% and a cap of maximum rake for each stakes.

Tournament poker rake refers to the fees you pay before joining an event. For instance, if you’re participating in a $20 tournament or sit go, your rake may be expounded as $18 + $2. This means the company earns $2 in tournament fees, which is collected from each player from their entry fee. Assuming 200 players participate in the poker tournament, the operator would receive $400 of rake in total.

You don’t need to be a genius in poker to understand that for every $5 that operators retrieve from the pots played, players will ”lose” that $5. If you’re competing for a $100 pot, you’ll only get $95 in case you win. Depending on how you see it, you’re kind of short of $5. This figure grows as you play more cash games and poker tournaments.

Some poker rooms have such high rake structures that making any sizable profits becomes a real challenge for any player. Rake can eat up a big chunk of your bankroll in the long run. You’ll need to protect your bankroll in these high rake environments if you’re looking to make some profit from online poker.

What’s the easiest way of reducing the rake you pay? You probably guessed that already: taking advantage of poker rakeback.

rakeback explained

Rakeback explained

Rakeback refers to a percentage of the rake that online poker sites refund their players. That’s the origin for the term rakeback, a poker site giving some of the rake back to their players. These refunds can also be portions of other house fees – they don’t necessarily have to be part of the rake taken from the cash games or tournaments. Poker rooms offer rakeback as a way of compensating their loyal, high-volume customers. In case you play a decent volume of poker hands every month, you may be eligible for worthwhile rakeback payments.

The percentage of rakeback offered varies depending on the poker room. You’ll sometimes find online poker rakeback rates as high as 75%, but these are mostly reserved for the customers who play a crazy amount of hands of high stakes poker. If you’re an average player, then you can expect an average rakeback offer ranging from 20 to 40%.

Generally speaking, you’ll need to play a specified minimum amount to redeem rakeback. A few online poker rooms may require you to contribute a minimum rake amount before paying out your rakeback. The amount of rakeback depends largely on the portion of your poker game’s rake, with higher limits generating a bigger amount of rakeback. Many online poker networks like partypoker have implemented a progressive rakeback. This means you’ll earn a bigger percentage once your VIP level increases. With progressive rakeback, you can climb the ladder to get paid a bigger weekly rakeback.

How does rakeback work in practice

Let’s do a simple illustration so you can better understand how rakeback deals typically work. Take a UK online poker room like Betfair that offers rakeback on the iPoker network. Betfair gives a 30% return on the rake amount you’ve given away during the week, every Monday. Let’s assume you’ve enjoyed your game for about 20 hours, each hour generating worth $50 of rake. You’ve paid about $1000 in rake for the real money poker games during the week.

With the 30% rakeback offer, you can expect a return of about $300 every Monday. Now, the $300 rakeback is paid directly in cash into your account with no strings attached. You can withdraw it to buy something nice, or add it to your bankroll to play some more. The decision of how to use your rakeback money is entirely up to you!

Why do poker sites offer rakeback deals

Aside from rewarding VIP customers, rakeback deals are leveraged as a means of drawing in new customers in the poker industry. They help boost player satisfaction and encourage the existing players to recommend the poker room to other players and friends. Even though they might decrease margins of online poker rooms a bit, these promotions attract so many new players that the benefits outweigh the sting from lower profit margins. Due to the promotional value of rakeback, offering it is usually a win-win for both players and online poker rooms.

Note that online poker sites can reward players in different ways other than rakeback as well. In fact, some poker rooms offer rewards that are more valuable than rakeback. These reward programs award you player points. The value of these points depends on the rake amount you generate at the tables. Once you’ve accumulated enough points, you can exchange them for special rewards like exclusive tickets, valuable merchandise, and even cold, hard cash. A monthly reward program with fixed rate cash rewards is called a rake chase.

Another typical reward you can get is a sign-up bonus you get as a new player. Even if a poker network doesn’t award any rakeback deals, it might have more appealing promotions like deposit bonuses and loyalty programs. That’s why we recommend you to check each poker room’s promotions thoroughly. Pay attention to promotions with rakeback offers valued at over 40% though! There’s a big chance that such poker rooms are finding it difficult to get new customers by other means.

how to start earning rakeback

How to start earning rakeback

Setting up a poker account with rakeback isn’t difficult and it only takes a few minutes. Just take the steps according to the following process:

  • Look for poker sites with worthwhile rakeback deals
  • Follow the detailed instructions on signing up with rakeback on a site
  • If there’s a bonus code or a sign-up code, remember to type it is when registering your player account
  • Confirm your identity
  • Pick your preferred deposit method, deposit some funds & start earning rakeback

Most online poker sites don’t allow existing players to switch to a rakeback account. This means you have to create an entirely new account on another poker room to take advantage of rakeback rewards. Keep in mind that signing up a second poker account as an existing customer may be a violation of the T&Cs of most online poker rooms. You should make sure to switch the poker room when applying for a player account with rakeback. In a few instances, you can contact customer support through e-mail or live chat and request them to close your previous account on the site and open a new one. This option is not guaranteed to work, as most online poker rooms have very strict rules on rakeback and bonuses – yet it might be worth a try.

How poker sites calculate rakeback

As we’ve explained earlier, a rakeback is a portion of your paid rake that you receive as a cash reward from an online poker room. Here are the most commonly used ways poker rooms apply to calculate this portion:

Contributed Rakeback

This is a percentage of your total contributed cash to the pot. Let’s assume you put a total of $100 into the pot. The online poker room receives 5%, meaning their rake is about $5. With a rakeback of 40%, the house may return $2 to you.

Dealt Rakeback

Players being dealt a hand are eligible for this type of rakeback. If you’re competing with 5 players at a poker table and the pot is $200, the poker room might receive $10 with a rake of about 5%. Assuming there’s a 30% rakeback, players will first divide the rake, which equates to $6. After sharing, you’ll each receive approximately $2 in rakeback. This rakeback type suits players who play poker with a low VPIP (Voluntarily Put $ in Pot).

Progressive rakeback

The percentage you get is based on the hands played or the amount of rake paid. So, if you play a variety of hands, then your portion increases. And the higher the amount of rake you provide, the higher the amount you get in return. This system favors multi-tablers, as casual poker players often receive low amounts.

Do you need to have a rakeback deal for poker

There’s no question about the benefit of rakeback to your bottom line. It helps all types of online poker players. The more you play online, the more you rake – which in turn, translates to a bigger amount of money paid to you through rakeback. And who wouldn’t want some extra money by playing poker? Now, it can be argued that grinders and poker professionals benefit from a rakeback program the most. Recreational players may not find poker rakeback as beneficial due to lower volume. Still, it’s free money offered by the poker room that no one should turn down. Boosting your profits by learning a new poker strategy is much harder than finding a high online poker rakeback offer!

When you’re playing casually at the casinos or online poker rooms, you often aim to just enjoy the poker game. This means you generate less rake than competitive players and professionals. You might get some extra buy-ins of rakeback money, but it won’t be a life-changing amount. As a poker professional things are different. You should strive to find the best rakeback deal possible, as it forms an important chunk of your earnings. Aside from winning at the games you play online, you’ll aim to accumulate as much rakeback rewards as you can during the year.

Even if you happen to go through several losing sessions, you might walk off a winner when counting in your total rakeback and bonus money. That’s why having a RB deal is important, especially if you earn your living from real money poker games.

Conclusion

Rakeback deals are a hassle-free way of recouping some of the money paid in rake and tournament fees in online poker. A great rakeback deal can turn a losing week into a winning one. For this reason, you should aim to search for the most valuable rakeback offers. Make sure you do your research thoroughly. You can start looking for information on these deals at our Beasts Of Poker website.

Visit any well-known online poker room at our poker room reviews and look into their rakeback offers. If you don’t find any helpful information, you can contact our support staff – we’ll get you the best deal in no time! Sometimes we go even further and request to speak directly to the gambling site’s manager. This way we can negotiate VIP rakeback for our players.

Dedicated online poker forums can also assist you in discovering rakeback gems. Poker players are very open about their experiences when writing anonymously on these forums. If you dig in more, you’ll probably find a poker player bragging about a valuable deal they received. Ensure you ask questions so that you get enough information to make your decision. A good place to start asking other poker players about their experiences would be our Discord channel.

As a rule of thumb, avoid signing up for the first offer you receive. Try to look into other offers, comparing both their pros and cons. When you sign-up to an online poker room through Beasts Of Poker, it’s a very rare chance that you’ll find a more lucrative VIP rakeback deal elsewhere. If you do, please let us know so we can match those deals.

The importance of rakeback can’t be understated – it will help you last in the poker game for longer, keeping your bankroll intact. What to do next? Head to our poker site reviews, sign-up for a site with rakeback, and start earning some extra money!

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Rakeback Guide FAQ

Rakeback is the sum you get back from rake generated at the poker tables. You can think of it as a cashback for online poker. For example, if you rake $100 playing cash games at an online poker room and have a 40% rakeback deal from us, your poker account would be credited with $40. The rakeback payments are usually processed either weekly or monthly.

Poker operators also reward their loyal players with rakeback, deposit bonuses, rake races and VIP rewards. Even if earn rakeback, you’re eligible for other types of bonuses too. That’s why it’s important to check for the best bonus offers regularly.

Here’s a list of rake calculation methods that online poker sites use:

  • Simple Contributed rake: Equal amount of rake is taken from players who have investment money in the pot.
  • Weighted Contributed: The rake is taken from the pot based on the exact amount of money each participating player has invested. Weighted Contributed can be considered as the most fair way to calculate the rake.
  • Actual rake: The whole rake amount is assigned to the winner of the hand.

 

The most common methods for rakeback calculation are the following:

  • Weighted Contributed rakeback: You’re entitled for your money’s share in any given pot. For example, if you go put $10 dollars in the pot of $20 dollars, the rake is $1. With a 30% rakeback deal you would get back 10/20*1*0.3= $0.15
  • Dealt rakeback: As long as you’ve been dealt cards, the rake is dealt equally between players in any given pot. With dealt rake, you don’t have to put any money in the pot to get the rakeback.
  • Progressive or shared rakeback: This is a mix between contributed and dealt methods. You have to play the hand but everyone gets an equal share of the rake as rakeback.

 

Yes – with a good poker rakeback deal, you can sometimes even double or triple your profits at the tables. Rakeback makes your winning months bigger and covers some of the losses during losing months. Even a break-even poker player will win some money at the tables if they have an RB deal.

Yes! The best aspect of rakeback is that you make money even when you lose pots. Most professional online poker players make a large part of their long-term profit from rakeback and other poker bonuses. The more you play poker, the more rakeback you earn. If you play poker on multiple tables simultaneously and put in long sessions, you might make big 5-figures on a yearly basis from rakeback alone.

Rakeback is extra money you can get on top of winnings and you should leave no edge unused. Online poker is getting tougher and tougher each year as the average player becomes more skilled. That’s why it’s more important than ever to maximize your profits and minimize your mistakes. And don’t worry, mistakes happen for everyone! With rakeback, you get some money back even from the pots you lose.

You can get rakeback with following simple steps:

  1. Create a poker account on a poker site that offers rakeback.
  2. Deposit some funds and play cash games or tournaments.
  3. Wait until the end of the week or month to get your rakeback payment.

 

Absolutely! Rakeback is the standard way for online poker rooms to reward their active players. Poker sites like partypoker pay you rakeback on a weekly basis to your poker account. If you’re playing poker with a rakeback deal for the first time, make sure to check your account is properly tracked before you start playing. We have instructions on how to do that on each online poker room review here at BeastsOfPoker.

No, rakeback is very important for every player whether you play poker recreationally or for a living. There is no player who isn’t happy to receive extra cashback from their play at the end of the week or month!

The best rakeback online poker sites include partypoker and GGPoker. Both sites offer daily leaderboards for cash game players. In some cases, high volume players are getting an effective rakeback as high as 60 to 90%. On top of RB, you can also get a deposit bonus on both partypoker and GGPoker. Both of these sites offer tournament series with huge guaranteed prize pools as well.

You get up to 40% rakeback paid directly on your partypoker account every week when you sign-up through Beasts Of Poker. On GGPoker, you get Fish Buffet points that you can convert to cash rewards. For rakeback on other sites like PokerStars, just check our reviews for those sites to find out the exact amount of rakeback offered to our players.

Yes. With a good rakeback offer, you can increase your online poker earnings, regardless of whether you’re an amateur or an experienced player. You’ll even find some players whose sole profits come from rakeback money as their bottom line would be negative without it.

The term rakeback pro refers to someone who gets their income purely from rakeback. They’re essentially online poker players who multitable for hours on end, lose some money on the games they play but make a profit through rakeback alone.

Rakeback pros can be sit ‘n go players or cash game players. Putting in a lot of volume is key for them – the more rake you generate, the more rakeback you will earn. The best rakeback poker pros can earn thousands of dollars in bonus money in a single month.

Many poker rooms offer cash bonuses and rewards through a VIP program instead. Online poker rakeback, rake chase and rake race offers tend to attract more professional players who utilize poker solvers, trackers and other types of poker software. Thus, it makes sense for online poker rooms to carefully select their promotions.

There’s no set minimum amount that card rooms give you – your rake back percentage varies from one room to another. By the same token, there’s no maximum amount you can get. If you do your research well, you can access sites with percentages as high as 70%.

While many players use these terms interchangeably, cashback and rakeback differ slightly. Cashback allows you to exchange your player points for cash rewards. Sometimes cashback programs can offer more earnings. Some poker sites will require you to only convert a few status points in exchange for prize rewards like tournament tickets. Reading T&Cs helps you know whether a site’s cashback system is better than a rakeback deal.

Yes, they do. Our site Beasts Of Poker has negotiated some of the best rakeback deals available on online poker rooms for our players. Make sure to check out the latest rakeback offers for each poker room at our poker sites section.

Yes, Poker Bros usually offer rakeback deals between 30 % and 40%. Rakeback on Poker Bros is paid on a weekly basis. To get a deal for rake back on Poker Bros, check out our Poker Bros review and clubs.

While 888 Poker doesn’t have a fixed rakeback deal, their players can earn up to 36% cashback in their VIP program. You’ll accumulate 888 points for playing any real money tournament, sit go games or cash game hands and climb up the member status levels as you put in more hours at the tables.

No, rakeback is prohibited on Ignition Poker. Instead, Ignition Poker offers poker points that you can use for tournament tickets or casino chips.

Author

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Beasts Of Poker

Editorial team curates and publishes in-depth reviews and ratings of online poker sites by using their extensive industry experience. Content is created by both in-house team of experts and outside authority contributors.

About Us

Beasts of Poker is an online poker guide created by industry veterans, offering the best poker bonuses and rakeback deals, expert site reviews and free in-depth poker articles.

Beasts of Poker is operated by HOUSEMASTERS LTD (BVI Company Number 2078842).

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Besides helping you to crush poker, we want to bring a bit of the flash of the golden era of poker. We don’t just show you how it’s done – you also get to see what happens when it’s done right.

Beastsofpoker.com is not a gambling site or operator and does not provide or offer any gambling software or services. It is the responsibility of consumers to be aware of & comply with any state and national laws that apply to them regarding online poker and online gaming in general. Any information and advice provided by Beastsofpoker.com is purely for informational and entertainment purposes only and is not legal advice.

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Only new players are eligible to participate in this promotion.
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The minimum deposit necessary to obtain a matched bonus is $10, or if a Player chooses the $100 in rewards the minimum deposit necessary is $20. In order for players to receive the bonus, they must download the GGPoker app, register an account, deposit funds and play for real money at GGPoker.
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Information Technology/Intellectual Property

The Company hereby grants you the non-exclusive, non-transferable, non-sub-licensable right to install and use the Software and all content derived from the Software, including, but not limited to, the copyright and all other intellectual property rights therein, in connection with the Services in accordance with the User Agreement. You may install the Software on a hard disk or other storage device and may make backup copies of the Software, provided that such backup copies are used only by you in connection with the Services through a computer of which you are the principal user. The Software’s code, structure and organization are protected by intellectual property rights. You must not:

copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, translate or make any attempt to access the source code to create derivate works of the source code, or otherwise;

sell, assign, sublicense, transfer, distribute or lease the Software;

make the Software available to any third party through a computer network or otherwise;

export the Software to any country (whether by physical or electronic means); or

use the Software in a manner prohibited by applicable laws or regulations.

(together the “Prohibited Activities”).

You will be solely liable for any damage, costs or expenses arising out of or in connection with the commission of any Prohibited Activities. You shall notify the Company immediately upon becoming aware of the commission by any person of any of the Prohibited Activities and shall provide the Company with reasonable assistance with any investigations it may conduct in light of the information provided by you in this respect.

The brand names relating to GGPoker (as defined below) and any other trademarks, service marks and/or trade names used by the Company either on its own behalf or together with its white label partners from time to time (the “Trade Marks”) are the trademarks, service marks and/or trade names of the Company or any company within its group of companies or its licensors or its white label partners and these entities reserve all rights to such Trade Marks. In addition to the rights in the Trade Marks, the Company or any company within its group of companies and/or its licensors and/or its white label partners own the rights in all other content, including but not limited to the Software, images, pictures, graphics, photographs, animations, videos, music, audio and text available via the Software or on the Internet (the “Site Content”) and the Site Content is protected by copyright and/or other intellectual property rights. You hereby acknowledge that by using the Services or the Software you obtain no rights in the Trade Marks or the Site Content and you may only use the same in complete accordance with the User Agreement.

Your Representations and Undertakings

In consideration of the rights granted to you to use the Services and the Software, you represent, warrant, covenant and affirm that:

You are Legally of Age as defined in the User Agreement, you are of sound mind and you are capable of taking responsibility for your own actions.

All details provided by you to the Company either during the registration process or at any time thereafter, including as part of any payment deposit transaction, are true, current, correct and complete and match the name(s) on the credit/debit card(s) or other payment accounts to be used to deposit or receive funds in your account. Without derogating from the aforementioned, should you use a credit/debit card or any other form of payment which is not in your private and personal name, we will presume that you have received complete and sufficient consent from the rightful owner and/or the person whom name is used on such payment instrument to make use of such payment instrument for the purposes herein, prior to your engagement with us. We shall not be obligated in any manner to examine such consent and shall bear no responsibility with respect to your representations hereunder. You will promptly notify us of any changes to details previously provided by you to the Company. From time to time you may be requested to provide us with certain documents to verify the details of the credit card used by you to deposit money to your account. Depending on the outcome of these verification checks you may or may not be permitted to deposit further monies with the credit card previously used by you. Should any of the information that you provide to us be untrue, inaccurate, misleading or otherwise incomplete, you will be in breach of contract and we reserve the right to terminate your account immediately and/or prevent you from using the Software or the Services, in addition to any other action that we may choose to take.

Your account with the Company is solely for your benefit. You shall not allow any third party (including a relative) to use your account, password or identity to access or use the Services or the Software and you shall be fully responsible for any activities undertaken on your account by a third party. You will not reveal your account username or password to any person and you shall take all steps to ensure that such details are not revealed to any person. You shall inform us immediately if you suspect that your account is being misused by a third party and/or any third party has access to your account username or password so that we may investigate such matter, and you will cooperate with us, as we may request, in the course of such investigation.

You are responsible for the security of your username and password on your own PC or internet access location. If this username password combination is “hacked” from your computer, due to any viruses or malware that is present on the computer that you access your account with, this is your responsibility. You should report any possible hacking attempts or security breaches from your computer terminal immediately to the Company.

You have verified and determined that your use of the Services does not violate any laws or regulations of any jurisdiction that applies to you.

You fully understand the methods, rules and procedures of the Services and Internet gambling in general. You understand that it is your responsibility to ensure the details of bets and games are correct. You will not commit any acts or display any conduct that damages the reputation of the Company.

You are fully aware that there is a risk of losing money when gambling by means of the Services and you are fully responsible for any such loss. You agree that your use of the Services is at your sole option, discretion and risk. In relation to your gambling losses you shall have no claims whatsoever against the Company or any White Label Brand or their respective directors, officers or employees.

You acknowledge that in registering and using the Services you have to provide us with certain personal details about yourself (including details regarding your methods of payment). We shall handle all information provided by you diligently and we will not disclose such information to third parties except as provided for in the Privacy Policy. We urge you to read the Privacy Policy to ensure that you agree with our policies in relation to how your information is handled.

You acknowledge that the Software includes features provided by third parties which may be installed on your device as part of the Software and which may be automatically updated from time to time. Amongst others, such features may access your hand history which is stored on your own device, for the purpose of providing you with certain promotions and notifications. You may elect not to enable recording of your hand history or to uninstall the feature.

You shall use our Internet sites (the “Sites”), the Services and the Software in complete accordance with the terms and conditions of the User Agreement, as amended from time to time, and you shall abide by all of the rules and instructions for playing the games that comprise the Services.

You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable on any winnings paid to you.

You acknowledge and agree that the Company may publish the amounts you have won alongside your username on the Sites and/or through social networks.

You are solely responsible for any telecommunications networks and Internet access services and other consents and permissions required in connection with your use of the Software and the Services.

You shall use the Services and the Software only in good faith towards both the Company and other players using the Services. In the event that the Company has reasonable suspicion that you have been using the Services or the Software in bad faith the Company shall have the right to terminate your account with the Services and any other accounts you may hold with the Company and the Company shall be entitled to retain all monies therein. You hereby expressly waive any future claims against the Company in such regard.

You acknowledge that certain games and tables which are included in the Service are offered to you on a “shared basis”, which enables users of the Service via the In House Brands, White Label Brands as well as users of third party platforms to play with one another. In such cases, you accept that you may play with or against other users, who may have different configurations to your own, this includes but is not limited to, different currencies and bet limits. You agree that, at the Company’s sole discretion, you may be pooled into these shared games and tables and that, to the extent that you breach the User Agreement, the Company shall have the right to block you from playing both via the In House Brands and the White Label Brands.

You acknowledge and agree that should you choose to self-exclude from any of the Sites, you shall not be permitted to open or use a new account with any other Site operated by the Company during your selected self-exclusion period, until such self-exclusion has been lifted and the original account reopened. In the event you are in breach of the foregoing, we shall be entitled to block any new account you open with another Site, forfeit any funds therein, and we shall not be liable to refund to you any funds you may have wagered or won through such account. For more information regarding self-exclusion please see our Responsible Gaming Policy.

Prohibited Uses of the Sites and Services

Illegal Funds and Unlawful Activities: You declare that the source of funds used by you for gambling on the Sites is not illegal and that you will not use the Services in any way as a money transfer system. You will not use the Services for any unlawful or fraudulent activity or prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to you. If the Company has a reasonable suspicion that you may be engaging in or have engaged in fraudulent, unlawful or improper activity, including, without limitation, money laundering activities, or conduct otherwise in violation of the User Agreement, your access to the Services may be terminated immediately and/or your account blocked. If your account is terminated or blocked in such circumstances, the Company is under no obligation to refund to you any funds that may be in your account. In addition to terminating your access to the Services and/or blocking your account, the Company reserves the right to prevent you from accessing any of the Company’s other websites or servers, or accessing any other services offered by the Company. The Company shall be entitled to inform relevant authorities, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions (together “Interested Third Parties”) of your identity and of any suspected unlawful, fraudulent or improper activity and you will cooperate fully with the Company to investigate any such activity. In the interests of fair play on our Sites it is prohibited to utilise any recognised betting techniques to circumvent the standard house edge in our games. If the game play on your account indicates that you are using such betting techniques, we shall immediately block the account and retain any funds in said account.

Circumvention: We have developed and employ sophisticated proprietary technology intended to seek out and identify users making fraudulent or unlawful use of the Services or Software. You shall not break into, access or attempt to break into or access or otherwise circumvent the Company’s security measures. If, the Company believes, in its sole discretion, that you are in breach of this clause, the Company may terminate your access to the Services immediately and/or have your account blocked, and the Company may inform Interested Third Parties of your breach of this clause.

Software Aids: You are not allowed to use any software program or robot which, in our opinion, is endowed with artificial intelligence (“Software Aid”) in connection with your use of the Services. We constantly review the use of the Services in order to detect the use of any Software Aid. In the event that we have reasonable suspicion that any Software Aid has been used, we reserve the right to take any action we see fit, including immediately blocking access to the Services to the offending user, terminating such user’s account and seizing all monies held in such account.

Intentional Disconnection: You are not allowed to intentionally disconnect from a game while playing on the Sites. We have developed and employ elaborate methods which enable us to seek out and accurately identify users who carry out an intentional disconnection during a game. If, in the Company’s sole discretion, you are in breach of this clause, the Company may terminate your access to the Services immediately and/or have your account blocked. If your account is terminated or blocked in such circumstances, the Company is under no obligation to refund to you any funds that may be in your account. In addition to terminating your access to the Services and/or blocking your account, the Company reserves the right to prevent you from accessing any of the Company’s other websites or servers, or accessing any other services offered by the Company.

Your Account

Your account is for your sole personal use only and shall not be used for any professional, business or commercial purpose.

We take no responsibility for any third party access to your account and under no circumstances shall the Company be liable for any losses incurred by you as a result of misuse of your password by any person or for any unauthorized access to your account and all transactions where your user name and password have been entered correctly will be regarded as valid, whether or not authorized by you.

Monies held in your account shall not attract any interest.

If you do not log in to your account for a consecutive period of 365 days, your account will be considered a “dormant account”. Any positive cashable balance in a dormant account may be removed by us and cease to be held in the Designated Account (as defined below) for player funds. Before any positive balance is transferred out of a dormant account, we will use reasonable efforts to notify you via the most current contact details you provided to us. Following your account becoming a “dormant account”, you can at any time log on to your account and contact us to request that the amount of the positive balance is made available for your withdrawal or to use in your account with us and subject to our verifying your identity to our satisfaction, we will promptly consider any such request.

Please note that if you do not log in to your account for a period of 90 days, your [K4] Bonus Points, if any, shall be forfeited to the Company without further notice and are not refundable.

The Company may, at any time, set off any positive balances in your account against any amount owed by you to us.

The Company may from time to time implement a rounding policy in relation to monies deposited by or cashed-out to members where currency conversion is involved. The effect of this policy shall be that deposit or cash-out amounts in currencies other than US Dollars might be rounded up or down on conversion to or from US Dollars. By way of example only, if according to the exchange rate a 10 EUR deposit is converted by the Company into 13.61 USD then your account will be credited with 14.00 USD. Details of the rounding policy in effect from time to time will be available to you at the point that any monies are converted.

We reserve the right to limit or refuse any bet, stake or other wager made by you or through your account.

Any funds you deposit with the Company will be held in a bank account in the name of the Company (the “Designated Account”). The Designated Account is a separate account which only contains funds deposited by and due to players, which are to be used to pay for players’ use of our services.

Where the Software uses a third party application interface, not all the information relating to your past gambling activities will be displayed online.

If you have a child who is not Legally of Age, you must take special care to ensure that they do not access the Services via your devices.

Payment Transactions and Payment Fraud

Each user of the Service is fully responsible for paying all monies owed to the Company. You agree that you will not make or attempt to make any charge-backs, and/or deny or reverse any payment that you have made and you hereby agree that you will reimburse the Company for any charge-backs, denial or reversal of payments you make and any loss suffered by the Company as a consequence thereof. The Company may, at its sole discretion, cease to provide the Services or withhold payment to certain users or to users paying with certain credit cards.

NSUS Interactive Limited will process your payments and handle your funds and will therefore appear on your credit card statements (or on other payment statements as applicable). Subject to regulatory requirements, the Company may, from time to time, at its sole discretion and without notice, use any other company within the same corporate group to provide such services.

We reserve the right to run credit checks on all users with third party credit agencies, on the basis of the information provided to us on registration.

We reserve the right to use third party electronic payment processors and/or financial institutions to process payments made by and to you in connection with your use of the Services. To the extent that they do not conflict with the terms of the User Agreement, you agree to be bound by the terms and conditions of such third party electronic payment processors and/or financial institutions.

In the case we have reasonable suspicion that a fraudulent payment is being made or received, including use of stolen credit cards, or any other fraudulent activity (including any charge-back or other reversal of a payment), we reserve the right to block or terminate a user’s account, reverse any pay-out made and recover any winnings. We shall be entitled to inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or otherwise unlawful activity, and may employ collection services to recover payments. However, under no circumstances shall the Company be liable for any unauthorized use of credit cards, irrespective of whether or not the credit cards were reported stolen.

Our expectation is that our members will deposit in order to actively play with their own funds. On accounts where this does not seem to be the case, we reserve the right to enforce a wagering amount on your deposited funds, before allowing any withdrawal from said account. This wagering amount will be a multiplication of the total deposited funds, which we will specify depending on the case (for example 1 x the deposited amount). We reserve the right to require this wagering to be performed in specific games, and to exclude certain game types, at our discretion.

We reserve the right to charge you fees for handling your deposits and withdrawals to and from your account as may be detailed in the “Cashier” from time to time.

All payments into your account must be from a single payment source, such as a credit card, debit card or charge card, on which you are the named account holder.

Bonuses

All promotions, bonuses or special offers are subject to promotion-specific terms and conditions and any complimentary bonus credited to your account must be used in adherence with such terms and conditions. Notwithstanding the modification provisions in Section 2, we reserve the right to withdraw or amend any promotion, bonus or special offer at any time including any terms and conditions thereof.

In the event that the Company has reasonable suspicion that a user of the Service is abusing or attempting to abuse a bonus, offer or other promotion, or is likely to benefit through abuse or lack of good faith from a gambling policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus, offer or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user’s access to the Services and/or block that user’s account.

All users of the Services shall be entitled only to one welcome bonus. Members who make their first deposit with the Company or any of its white label partners, and who have or previously had an account with any of the Sites owned or operated by the Company, including both In-House Brands and White Label Brands, shall not be entitled to an additional welcome bonus, unless the Company decides otherwise at its absolute discretion.

Your account is made up of both Available funds (those that can be used in any applicable game or withdrawn subject to the Withdrawal Policy) and Restricted funds (the total of bonus funds that have not yet met the wagering requirement and any winnings associated with such bonus funds). If you have both Available funds and Restricted funds in your account, the next wager you make will use Restricted funds first. Available funds will only be used once your Restricted funds balance is zero.

The jackpot prizes will not increase as a result of wagers made with Restricted funds, free spins or FreePlay. Only wagers with Available funds shall increase the jackpot prizes.[K5]

In the event that the Company has reasonable suspicion that you have been taking unfair advantage of the Company’s welcome bonuses or have executed any other act in bad faith in relation to a bonus promotion offered on any of the Sites owned and/or operated by the Company, the Company shall have the right to block or terminate your accounts with the Company and in such circumstances, the Company shall be under no obligation to refund to you any funds that may be in your account.

If we have reasonable suspicion that an account or group of accounts are operating systematically – for example employing specific wagering techniques or wagering as a group, the Company shall have the right to block or terminate all accounts and in such circumstances, the Company shall be under no obligation to refund to you any funds that may be in your account.

Obligations of the Company

The Company has no obligation to check whether users are using the Services in accordance with the User Agreement, as updated from time to time.

Under no circumstances shall the Company be obligated to investigate or pursue any complaints made by a player against any other player using the Services or to take any other action in connection therewith, or take any action against a player for any reason, including without limitation for violating the terms of the User Agreement. The Company may, at its sole discretion, decide to take appropriate action against any person it suspects of engaging in any unlawful behaviour or otherwise violating the terms of the User Agreement, but is under no obligation to do so.

The Company has no obligation to maintain account names or passwords. If you misplace, forget or lose your account name or password because of anything other than the Company’s negligence, the Company shall not be liable.

The Company shall handle all personal information provided by you strictly in accordance with the Privacy Policy.

NO WARRANTY

THE SERVICES AND THE SOFTWARE ARE PROVIDED “AS IS”. THE COMPANY MAKES NO WARRANTY OR REPRESENTATION, WHETHER EXPRESS OR IMPLIED (WHETHER BY LAW, STATUTE OR OTHERWISE), INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, COMPLETENESS OR ACCURACY OF THE SERVICES OR THE SOFTWARE OR INFRINGEMENT OF APPLICABLE LAWS AND REGULATIONS. THE ENTIRE RISK AS TO THE USE, QUALITY AND PERFORMANCE OF THE SOFTWARE LIES WITH YOU.

THE COMPANY MAKES NO WARRANTY THAT THE SOFTWARE OR SERVICES WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SOFTWARE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR BUGS OR REPRESENTS THE FULL FUNCTIONALITY, ACCURACY, RELIABILITY OF THE MATERIALS OR AS TO RESULTS OR THE ACCURACY OF ANY INFORMATION OBTAINED BY YOU THROUGH THE SERVICES.

A MALFUNCTION VOIDS ALL PAYS. IN THE EVENT OF SYSTEMS OR COMMUNICATIONS ERRORS OR MALFUNCTIONS, BUGS OR VIRUSES RELATING TO ACCOUNT SETTLEMENT OR OTHER ELEMENTS OF THE SERVICES OR RESULTING IN LOSS OF DATA OR WINNINGS OR BONUSES OR ANYTHING ANALAGOUS THERETO BY YOU OR ANY OTHER DAMAGE TO YOUR COMPUTER EQUIPMENT OR SOFTWARE, THE COMPANY SHALL IN NO WAY BE LIABLE TO YOU AND THE COMPANY SHALL VOID ALL GAMES IN QUESTION AND PAYMENTS (WHENEVER SUCH SYSTEMS OR COMMUNICATIONS ERRORS OR MALFUNCTIONS, BUGS OR VIRUSES ARE DISCOVERED) IN REALTION THERETO AND MAY TAKE ANY OTHER ACTION TO CORRECT SUCH ERRORS EXCEPT THAT THE COMPANY IS NOT REQUIRED TO PROVIDE ANY BACK UP NETWORK AND/OR SYSTEMS OR SIMILAR SERVICES.

THE COMPANY SHALL NOT BE LIABLE FOR ANY ACTS OR OMISSIONS MADE BY YOUR INTERNET SERVICE PROVIDER OR OTHER THIRD PARTY WITH WHOM YOU HAVE CONTRACTED TO GAIN ACCESS TO THE SERVER THAT HOSTS THE SITE.

Limitations of Liability

You agree that you are free to choose whether to use the Services and do so at your sole option, discretion and risk.

The Company shall not be liable to you or any third party in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with your, or any third party’s, use of the Software or the Services, whether direct or indirect, including, without limitation, damage for loss of business, loss of profits (including loss of or failure to receive anticipated winnings), business interruption, loss of business information, or any other pecuniary or consequential loss (even where we have been notified by you of the possibility of such loss or damage).

The Company shall not be liable in contract, tort or otherwise, for any loss or damage whatsoever arising from or in any way connected with your use, of any link contained on the Sites. The Company is not responsible for the content contained on any Internet site linked to from the Sites or via the Services.

You confirm that the Company shall not be liable to you or any third party for any modification to, suspension of or discontinuance of the Software or the Services.

Nothing in the User Agreement will operate so as to exclude any liability of the Company for death or personal injury that is caused by the Company’s negligence.

You agree that, in the event that the Software or Services fails to operate correctly as a result of, but not limited to, any delay or interruption in operation or transmission, any loss or corruption of data or communication or lines failure, any person’s misuse of the Sites or its contents or any error or omission in content or any other factors beyond our control:

the Company will not be responsible for any loss, including loss of winnings, that may result; and

if any such errors result in an increase in winnings owed or paid to you, you shall not be entitled to the winnings falling within such increase. You shall immediately inform the Company of the error and shall repay any winnings credited to your account in error to the Company (as directed by the Company) or the Company may, at its discretion, deduct an amount equal to those winnings from your account or set off such amount against any money owed to you by the Company.

Breach of these terms and conditions

You agree to fully indemnify, defend and hold the Company, its white label partners and their respective companies and their respective officers, directors and employees harmless immediately on demand from and against all claims, demands liabilities, damages, losses, costs and expenses, including legal fees and any other charges whatsoever, howsoever caused, that may arise as a result:

of any breach of the User Agreement by you;

violation by you of any law or the rights of any third party;

use by you of the Services or Software or use by any other person accessing the Services or Software using your user identification, whether or not with your authorization; or

acceptance of any winnings.

In addition to any other remedy available, if you breach any of these terms and conditions of the User Agreement or the Company has reasonable grounds for suspecting that you have breached the terms and conditions of the User Agreement, in addition to any other remedies available to the Company, your winnings may be forfeited at the discretion of the Company and the Company may retain any positive balance then existing in your account on account of any damages or other amounts owed by you to the Company pending investigation and/or the conclusion of any legal proceedings. Failure to comply with the User Agreement may also result in disqualification, account closure and/or legal action being taken against you.

Disputes

You accept and agree that the random number generator will determine the randomly generated events required in connection with the Services and where the result shown on the Software (as installed and operated by your hardware) conflicts with the result shown on our server, the result shown on our server shall in all circumstances take precedence. You understand and agree that (without prejudice to your other rights and remedies) the Company records shall be the final authority in determining the terms of your use of the Services and you shall have no right to dispute the Company’s decisions in regard to such matters.

No claims or disputes will be considered more than 7 business days after the date of the original transaction. You hereby undertake to raise such claims or disputes with the customer service department at [email protected] or via the support email relevant to a White Label Brand and to provide the Company with all the relevant information or evidence which the Company reasonably requires to review your claim or dispute.

The Company’s support team will review your claim and provide you with its decision within 14 business days of you submitting your claim or dispute.

If you do not agree with the Company’s decision, you should contact our Support Manager to appeal the Company’s decision and provide the Company with all the relevant evidence in relation to your appeal promptly.

The Support Manager will re-review your claim or dispute and provide you with the Company’s final and binding decision within 14 business days.

Duration and Termination

The User Agreement shall come into force immediately upon your completion of the registration process with the Company and shall continue in force unless and until terminated in accordance with its terms.

We may terminate the User Agreement and your account (including your username and password) immediately without notice:

if for any reason we decide to discontinue to provide the Services in general or specifically to you;

if we believe that you have breached any of the terms of the User Agreement;

if your use of the Services has been in any way improper or breaches the spirit of the User Agreement; or

if your account is associated in any way with any existing account that has been terminated for breach of the User Agreement. If your account is associated with, or related to, existing blocked accounts, we may terminate your account, irrespective of the nature of this relationship, and the registration details provided on said accounts.

for any other reasonable grounds, we see fit.

Save for as otherwise provided herein, on termination of the User Agreement any balance in your account will be returned to you within a reasonable time of your request, subject always to our right to deduct any amounts owed by you to us.

You may terminate the User Agreement and your account (including your username and password) at any time by sending an email to us at [email protected] , such termination to take effect upon the Company terminating your account (including username and password), which shall occur within 7 calendar days after receipt by the Company of your email on our servers, provided that you shall remain responsible for any activity on your account between sending us an email and the termination of your account by the Company.

On termination of the User Agreement you shall:

discontinue the use of the Software and the Services;

pay all amounts due and owing to the Company; and

remove and permanently delete the Software from your computer equipment and destroy all related documentation in your possession, custody, power or control.

The right to terminate the User Agreement given by this clause shall not prejudice any other right or remedy of either party in respect of the breach concerned (if any) or any other breach.

Upon the termination of the User Agreement for any reason, except as otherwise provided in the User Agreement and subject to any rights or obligations which have accrued prior to termination, neither party shall have any further obligation to the other under the User Agreement.

In the event of our termination of the User Agreement on account of your breach of the Agreement, the Company will be under no obligation to refund to you any funds that may be in your account and you shall have no claims against the Company in such regard.

If you have chosen to self-exclude yourself from our platform, we will close all accounts identified as belonging to you, all in accordance with our Responsible Gaming Policy. However, if you choose a temporary “Take a Break” period, your account will be closed only at the requested In-House Brand or White Label Brand. It is your obligation to abide by this restriction for the duration of the set period.

If you have previously had any issue with gaming addiction, financial difficulty, or any other such issue accounted for under our “Responsible Gaming” procedure, it is your responsibility to refrain from opening new accounts whilst such issue is in place. For example, if you have previously been blocked for a gaming addiction with any brand operated by the Company, it is your obligation to refrain from opening new accounts in any of the brands operated by the Company. If you do so, we will close all accounts as soon as detected. We are not obligated to refund to you any deposits or funds from the account that you opened whilst such issue was in place.

General

If any part of the User Agreement shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the rest of the User Agreement and shall not affect the validity and enforceability of any of the remaining provisions of the User Agreement. In such cases, the part deemed invalid or unenforceable shall be construed in a manner consistent with applicable law to reflect, as closely as possible, the original intent of the parties.

No waiver by us of any terms of the User Agreement shall be construed as a waiver of any preceding or succeeding breach of any terms of the User Agreement.

Unless otherwise expressly stated, nothing in the User Agreement shall create or confer any rights or any other benefits to third parties.

Nothing in the User Agreement shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.

The User Agreement contains the entire agreement between the Company and you relating to your use of the Software and the Services and supersedes any and all prior agreement between the Company and you in relation to the same. You confirm that, in agreeing to accept the User Agreement, you have not relied on any representation save insofar as the same has expressly been made a representation by the Company in the User Agreement.

The Company reserves the right to transfer, assign, sublicense or pledge the User Agreement, in whole or in part, without your consent: (i) to any entity within the same corporate group as the Company, or (ii) in the event of a merger, sale of assets or other similar corporate transaction in which the Company may be involved in. You may not transfer, assign, sublicense or pledge in any manner whatsoever any of your rights or obligations under the User Agreement.

You may not transfer, assign, sublicense or pledge in any manner whatsoever any of your rights or obligations under the User Agreement.

Subject to applicable laws and regulation, the Company may outsource any or all of the Services it provides under the User Agreement to third parties.

In the User Agreement, “you” or “your” or “user” or “player” means any person who uses the Services or the Software under the User Agreement. Unless otherwise stated, “we”, “us” or “our” refers collectively to the Company and its subsidiaries, affiliates, directors, officers, employees, agents and contractors.

Nothing in the User Agreement shall be construed so as to grant you any security interest whatsoever over the assets of the Company, including for the avoidance of doubt on any amounts standing to the credit of your account.

Customer Service Department and Special Promotions

For service quality assurance calls made by you to the customer service department may be recorded.

You hereby expressly consent to the Company using the contact details provided by you on registration to occasionally contact you directly in relation to your use of the Services or any other products or services offered by the Company, its partners or affiliates from time to time.

The Company will not tolerate any abusive behaviour exhibited by users of the Service to the Company’s employees. In the event that the Company, in its sole discretion, deems that your behaviour, via telephone, live chat, email or otherwise, has been abusive or derogatory towards any of the Company’s employees, the Company shall have the right to block or terminate your account with the Company and in such circumstances, the Company shall be under no obligation to refund to you any funds that may be in your account.

The Company may, from time to time, offer you special promotions. These promotions may be notified to you by various means, including but not limited to (i) email, (ii) telephone, (iii) SMS and (iv) additional windows opening from within the Software.

We will provide you with an opt-out option in relation to various types of communications from the Company and should you choose to opt-out from communications the Company shall respect your wishes in such regard.

Exchange Rates

You hereby acknowledge and accept that jackpot and other promotional amounts may be displayed on the Site in one currency but actually paid to you in another currency. All currency conversions executed by the Company for the purposes of allowing you to deposit and cash-out money from your account shall be executed by the Company at an exchange rate comparable with daily commercial rates offered by banks and credit card companies.

Uninstall and Shortcut Additions

If you are using the download form of the Software and wish to have it uninstalled, you will be able to do so via the Add/Remove Programs on your computer. Please note that upon installation of the Software the following shortcuts shall be added to your computer’s desktop:

Quick launch shortcut

Desktop icon

Client link from the Start Menu

Brand folder with client and uninstall link from the Programs option on the Start Menu

Client link from the Games option on the Start Menu

If you choose to uninstall the Software certain registration keys will remain on your computer in order to maintain responsible gaming rules and monitor fraud attempts.

Minimum Hardware Requirements The minimum recommended specifications for the download version are:

For PC:

OS – Windows XP SP2

CPU – Pentium 1.8 GHz (or AMD equivalent)

RAM – 760 Mb

HD – 50Mb available

For Mac, once shall be applicable upon Company’s sole discretion:

OS version: Mac OS X 10.6.8

CPU: 2.4 GHz Intel Core 2 Duo

Memory: 4GB DDR2 667 MHz

The non-download client is supported on the following browsers: Internet Explorer 8.0 and above, Firefox 3 and above, Safari 4 and above and Chrome 4 and above.

You will need to have the Adobe Flash Player (10.3 and above) installed. Should the Adobe Flash Player version installed be incompatible with the requirement above, users will be prompted to download and install the required version.

In relation to the mobile application on the iPhone and iPad, we support version iOS 6.0 and above.

In relation to the mobile application on the android operating system the minimum requirements are:

ARMv7 processor with vector FPU, minimum 550MHz, OpenGL ES 2.0, H.264 and AAC HW decoders

Android™ 2.3 and above

256MB of RAM

Please note that we may discontinue support for outdated versions of the abovementioned hardware or software at our sole discretion.

Refund and Cancellation Policy

User can withdraw fund according to the withdrawal policy. Once users deposit and use their balance, there is no refund or cancellation of transactions.

Language Discrepancies

The User Agreement has been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of the User Agreement and the English language version, the meaning of the English language version shall prevail.

Provisions Relating to Specific Game

Jackpot Winnings

You hereby agree that in the event of your winning a jackpot of 10,000 USD or more (or the equivalent in any other currency) in relation to any games with jackpot feature you will grant to the Company an irrevocable, exclusive and perpetual worldwide right and license, to use your name, photograph and likeness in any media, in connection with the marketing and promotion of the Company and the Site and you will fully cooperate with the Company’s representatives in such regard.

The Company reserves the right, for a reasonable period of time, to review your jackpot win to ensure its validity.

Jackpot prizes may be awarded to the winners in up to 24 monthly instalments if so decided by the Company at its sole discretion.

Poker

You hereby acknowledge that all bets placed by you in relation to multi-player poker games are bets placed with other users and not bets placed with or against the Company. The Company does not assume any risk whatsoever for bets placed between you and any other user of the Service. The Company does not under any circumstances either place or accept bets itself.

You understand and agree that all of our multi-player poker games are public and therefore may be reviewed and published by other players, either at the time of the game or thereafter.

We provide multi-player poker games so as to provide a platform for users to play poker and to bet with each other using the Software. In consideration of this service we charge either:

a commission (known as a rake) which is calculated in accordance with the GGPoker Rules; or
a percentage of the “buy-in” fee for tournaments.

Collusion: Collusion occurs when two or more players attempt to gain an unfair advantage which includes but is not limited to sharing knowledge of their cards or other information, and unless stated otherwise by the Company, by agreeing to split a prize-pool. Any player who colludes or attempts to collude with any other player while using the Service may be permanently banned from using the Service or the Software or any other related services of the Company, their account may be terminated immediately and the Company shall be entitled to retain all monies in such player’s account. We have developed and employ sophisticated proprietary technology intended to seek out and identify players acting in collusion. If the Company is informed about suspected collusive behaviour, it may, in its sole discretion, terminate suspected players’ access to the Service and/or block their accounts and withhold all available funds from within the accounts. No player shall have the right to require the Company to take any other steps against players suspected of collusion, cheating or any other form of fraud.

If you suspect that any player is colluding with another or cheating, you can contact us via email at [email protected]

Chip-Dumping: Chip-dumping occurs when any player deliberately loses a hand in order to deliberately transfer his chips to another player. Any player who is involved in an act of chip-dumping or attempted chip-dumping while using the Service may be permanently banned from using the Service or the Software or any other related services of the Company and such player’s account may be terminated immediately. If the Company is informed about suspected Chip-Dumping, it may, in its sole discretion, terminate suspected players’ access to the Service and/or block their accounts and all monies in such player’s account. In such circumstances the Company will be under no obligation to refund to the relevant player any funds that may be in the account at such time.

If we reasonably suspect that an account or group of accounts are operating systematically in order to gain an advantage over another player or to commit any act in bad faith in relation to the other players or the Company – for example employing specific techniques to disadvantage other players or playing as a group, the Company shall have the right to block or terminate all such accounts and in such circumstances, the Company shall be under no obligation to refund to you any funds that may be in your account.

Seating Aids: Without derogating from the prohibited use of Software Aids, you are not allowed to use any software program or external aid which, in our opinion, enables you to find a seat at a poker table or automatically seats you at a poker table (“Seating Aid”). We constantly review the use of the Services in order to detect the use of Seating Aids and in the event that we deem it has been used we reserve the right to take any action we see fit, including immediately blocking access to the Services to the offending user, terminating such user’s account and seizing all monies held in such account.

Abuse of the “Sit Out” Feature: The “Sit Out” feature is only intended for taking short breaks between extended periods of play. It is not intended for use while no play is taking place at the table, or for waiting on players to join or leave the table. We reserve the right, at our discretion, to take action against players “sitting out” for excessive periods of time. Players who repeatedly abuse the “Sit Out” feature may be restricted from participating in our poker games either temporarily or indefinitely.

Payment Disputes: Each user of the Service is fully responsible for paying any and all monies owed by it to other users of the Service and/or the Company. Any claim which a user of the Service may have for payment of winnings to it in respect of losing bets placed by another user of the Service are against that other user and not the Company. The Company is in no way responsible to pay you if any user of the Service fails to pay his debts for whatever reason, or for taking any action whatsoever against such users. All disputes that arise between users of the Service, including those relating to payment fraud, are not the responsibility of the Company.

If your account is associated with poker fraud in any way – for example through Chip Dumping, Collusion, or the receipt of fraudulent Money Transfers – your account may be terminated, and we will be under no obligation to refund to you the funds from your account. This is irrespective of whether your account can be proven as intentionally receiving funds from a fraudulent user.

In the event of a poker fraud investigation we are under no obligation to accept any explanation provided for the receipt or use of fraudulent funds. If such an investigation is resolved, and your account is reopened, we may choose to remove the amount of fraudulent funds from your bankroll.

Money Transfers: If you choose to send a money transfer to any account, once the amount and the recipient username has been confirmed, such transfer is irreversible, and we will not be responsible for any loss of funds caused by the member transferring monies to the wrong account. However, the Company at its sole discretion reserves the right to reverse any money transfer which it suspects of being fraudulent or connected with any illegal activity.

If your account receives funds via money transfer from accounts that have security issues, we reserve the right to block your account and withhold any funds, until such security issues are resolved on all accounts – including those that you received money transfers from. No player shall have the right to require the Company to take any steps against players suspected of collusion, cheating or any other form of fraud. The Company will not provide information with regards to investigations or any subsequent outcome. You are fully aware that there is a risk of losing money when gambling by means of the Services and you are fully responsible for any such loss. You agree that your use of the Services is at your sole option, discretion and risk. Other than as stated herein, in relation to your losses you shall have no claims whatsoever against the Company and any of its affiliated entities or any white label partner or their respective directors, officers or employees.

Bonuses: If we reasonably suspect that a member is abusing any of our deposit related bonuses in any way, we may choose to terminate the account, and any related accounts across our Services, and withhold any funds from such accounts. A suspicion of abuse may be based on the repeated patterns of deposit/cash out/redeposit purely intend

Natural8 Terms & Conditions

  1. This promotion is valid from 1st September 2020.
  2. This bonus is only applicable for players depositing funds with Natural8 for the first time. In order for players to receive the bonus, they must download the Natural8 app, register an account, deposit funds and play for real money at Natural8. Players may need to complete the account verification process before the bonus is activated.
  3. Players making an eligible first deposit must choose between the Match Bonus or the Free Bonus; no code needed. Players must select their preferred bonus on the Deposit page from the ‘Choose your bonus’ dropdown when making the eligible deposit.
  4. To be eligible for the Match Bonus, players must deposit a minimum of $10 and up to a maximum of $500. To be eligible for the Free Bonus, players must deposit a minimum of $20.
  5. The Match Bonus is valid for 60 days from players’ first deposit. Players can deposit in increments within this timeframe to reach the maximum total bonus of $1,000.
  6. The Match Bonus will be disbursed to players in $5 increments for every $20 raked. Rake calculations for the release of this bonus will be based on players’ profiles. Factors that may impact speed of release of the bonus are, but not limited to player behaviour, game type, gameplay style and net deposits. Natural8 reserves the right to determine this at its sole and absolute discretion.
  7. The First deposit bonus does not expire. Players have an unlimited time to unlock their bonus cash. Do take note that within the system, the First deposit bonus has a validity of 90 days from the time of award to unlock the bonus cash. Once expired, players will need to contact our 24/7 live support to reactivate the bonus.
  8. All raked games contribute to the Match Bonus. Casino games, as well as Spin & Gold Insurance and All-in Insurance do not contribute to the release of the Match Bonus.
  9. The Free Bonus will be disbursed to players in the form of Spin & Gold tickets, over six consecutive days following an eligible first deposit.
  10. Days are based on the UTC time zone. A day starts at 00:00 and ends at 23:59 (UTC+0)
  11. Free tickets will release daily at 07:00 (UTC+0).
  12. All free tickets awarded as part of this promotion will expire after 30 days.
  13. Up to $65 in tickets will be awarded automatically with no play requirements. Up to $35 in additional rewards (made up of $20 cash and a $15 ticket) will be awarded if the player meets set daily hands targets during the first six days following the eligible deposit.
  14. While withdrawals are allowed while this bonus is active, any withdrawals made will automatically forfeit players from all future bonuses payable under this promotion.
  15. Each eligible player will only be entitled to ONE (1) First Deposit Bonus (player must pick between the Match Bonus or Free Bonus), per 1 customer, per 1 member account, per 1 family, per 1 IP address, per 1 e-mail address, per 1 payment account, and any attempts at abusing this promotion will not be tolerated. In the event of multi-accounting, bonus hunting or foul play, Natural8 reserves the right to forfeit any prize amounts that have been paid along with any remaining cash balances, without prior notice.
  16. Slight variation of these bonus might be offered in certain regions due to regional restrictions.
  17. Natural8 reserves the right to cancel or modify this offer at any time without prior notice, and at its sole and absolute discretion.
  18. This promotion is subject to the terms and conditions of the Natural8 website.
  19. Natural8 is an advocate of safer gambling. If you feel you might have an online gambling problem, and seek further advice or counselling, visit www.begambleaware.org
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